Suzanne

RETURN AND EXCHANGE

How to Cancel or Exchange an Order

In exchange transactions, the shipping costs for both sending and returning the product are the responsibility of the customer (the recipient).

Announcement:
Returns and exchanges are not available for products in the Outlet and Promotional items. Please review the details before placing your order. Thank you.

Returns for Defective or Incorrect Products:
If the product you purchased has a manufacturing defect, is incorrect, or if you received a product you did not order (e.g., wrong color, wrong quantity, or missing items), returns will be accepted free of charge within 7 days of delivery. Once the returned product is received by us, the full order amount will be refunded to your account within 7 business days. In all other cases, returns will not be accepted, but exchanges may be provided if requested within the specified time frame. Note that a $15 exchange fee applies, and exchanges will not be processed for customers who have not paid this fee.

How to Request an Exchange:
You may exchange products within 14 days of receiving your order. Exchanges are available for all products except underwear, which cannot be exchanged due to hygiene reasons. Products that are defective, torn, damaged, or used are not eligible for exchange. Shipping costs for exchanges are the responsibility of the customer. Collect on Delivery (COD) shipments for exchanges are not accepted.

At Montregard.com, detailed product descriptions are provided for all items. For further inquiries, our online communication channels are always available to assist you.

How to Cancel an Order:
If you wish to cancel your order before it enters the shipping process, please notify our Customer Service team via the Customer Service Call Center: +90 (XXX) XXX XX XX or WhatsApp: +90 (XXX) XXX XX XX. Our representatives will cancel your order and issue a full refund to your credit card.

If your order has already been shipped, you may request cancellation by contacting our 24/7 WhatsApp Support Line: +90 (XXX) XXX XX XX.

Can I Change My Delivery or Billing Address?
Your order will be shipped to the delivery address you provided. Incomplete or inaccurate address information is one of the most common causes of delivery delays. Please ensure your delivery address is complete and accurate.

Billing address information cannot be changed after the invoicing process is completed. Please verify your billing details before confirming your order.

Is Delivery Only to the Address Provided?
All shipments are delivered to the specified address and the intended recipient. Deliveries cannot be made to cargo branches. If the recipient is not available at the address, the shipment may be delivered to a first-degree relative after verifying their identity. If no one is available to receive the shipment, you will need to collect it from the nearest cargo branch.

What If There Is No Cargo Company in My Area?
Our partnered cargo companies deliver to all major cities worldwide and across Turkey. If there is no cargo branch in your area, it is considered a “Mobile Zone,” and deliveries will be made on specific days of the week. An additional $5 fee may apply in such cases.

How Will I Know When My Order Has Been Shipped?
Once your order has been shipped, you will receive an email to the address registered in our system, containing the shipping details and tracking number. Alternatively, you can check the status of your order by logging into your account on our website and visiting the “My Orders” section.